We included only two of the photos from this open letter. Go visit Mark's site to see the rest.
Back in September 2010, I purchased my first pair of Vibram Five Fingers.
And I loved them. I ran in them and walked in them. Heady times my friends, heady times
But now, just a few months later, my Five Fingers (that made me so happy), are starting to fall apart.
I love my Five Fingers and I tell everyone I know how much I love them.
But when I look down at those holes and burst seams, I look like this.
Please Vibram, won't you help me turn back into the jaunty fellow in the Chewbacca shirt I once was.
So sad. Vibram USA thought so, too, and answered Mark's plea within only a few hours.
Thank you for your inquiry and your delightful website. We warranty all FiveFingers for 90 days after the date of purchase. You're a bit outside of our warranty but we can replace your KSOs for you as a courtesy.
I've entered a new order on your behalf for a pair of men's Black/Orange KSOs in size 42 to be shipped to:
Your replacement order number is ANUMBER. If you wish to check the status of your order, you can either respond to this e-mail or call our office and reference your order number.
I've also e-mailed you a pre-paid shipping label via UPS. Please use that label to return the defective shoes to our warehouse. Thank you!